Responsible Gaming Policy

55gt99 Responsible Gaming
Your safety is our priority

55gt99 believes that gaming should always be a source of enjoyment. We are committed to helping you enjoy gaming in a safe and responsible way.

For players aged 21 and above only

What is responsible gaming and why is it important?

Responsible gaming means using gaming as a healthy form of entertainment — it should never cause financial stress, mental health issues, or family crises.

At 55gt99, we place the highest importance on the well-being of every player in Bangladesh. Our responsible gaming policy ensures that you can set gaming limits, take a break, or self-exclude whenever you choose. Gaming should always be in your control — never the other way around.

Remember: gaming is a form of entertainment. It is not a way to earn money and you should never play with funds set aside for your daily expenses. 55gt99 is always here for you — if you ever feel that gaming is having a negative impact on your life, contact our support team right away.

⚠️ Important Warning

Gambling can be an enjoyable form of entertainment, but it can also be addictive. If you feel that your gaming habits are getting out of control, contact our 24/7 live chat support immediately. Play responsibly and keep yourself safe.

Our Protection Tools

55gt99 provides several powerful tools to help you stay in control of your gaming. Use them to build healthy gaming habits.

Set Deposit Limits

You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately and cannot be raised before a specified waiting period — but it can be lowered at any time.

Time-Out and Breaks

If you feel you need a break, take a time-out for any duration from 24 hours up to 6 weeks. During a time-out, you will not be able to log in to your account or make any financial transactions.

Self-Exclusion

For a longer break, choose self-exclusion — from 6 months up to permanent. During self-exclusion, your account is completely deactivated and no promotional messages will be sent to you.

Betting Limit Controls

Decide in advance the maximum amount you will wager per session or over a set period. If this limit is reached, the system will automatically alert you and stop play.

Reality Check

Receive pop-up notifications at set intervals — reminding you how long you have been playing and what your financial position is. This reminder helps build mindful gaming habits.

Account Verification

55gt99 follows a strict KYC process to ensure that only valid users aged 21 and above can open and manage an account on the platform. Our goal is to keep minors completely away from gaming.

Check Your Gaming Habits

If any of the following applies to you, we strongly recommend speaking with our support team or taking a break for a few days.

  • Are you spending more money on gaming than your set budget?
  • Do you feel a strong urge to bet more in order to recover money you have lost?
  • Do you feel restless or irritable when you are unable to game?
  • Are you hiding information about your gaming from family or friends?
  • Are you using money set aside for daily needs (food, bills, your children's education) on gaming?
  • Have you tried to stop gaming but failed repeatedly?
  • Is gaming affecting your sleep, work, or family relationships?

The Golden Rules of Responsible Gaming

Set a Budget First

Decide how much money you will spend before you start gaming. Once that limit is reached, stop — whether you are winning or losing.

Stick to a Time Limit

Decide in advance how long you will play each day. Use a timer and take a break when the time is up.

Play for Entertainment

Gaming is for enjoyment — not as a source of income. Avoid gaming when you are under stress or feeling low.

Never Bet With Borrowed Money

Never game with borrowed money or someone else's funds. Only use your own personal entertainment budget.

How to Set Your Protections

Setting your gaming limits at 55gt99 is straightforward. Follow the steps below and play with peace of mind.

1

Log In to Your Account

Log in to your account at 55gt99 and go to the "Account Settings" section.

2

Open the "Responsible Gaming" Tab

Find and click the "Responsible Gaming" tab in your settings.

3

Choose Your Preferred Limits

Set whatever you need — deposit limits, time-out, self-exclusion, or reality check.

4

Confirm

Once you confirm a limit, it will take effect immediately. Lowering a limit is instant; raising one requires waiting a set period.

5

Contact Us If You Need Help

If you have any issues, our support team is always available via 24/7 live chat or email.

21+ Age Verification and Minor Protection

55gt99 strictly prohibits anyone under 21 from accessing the platform. Age is verified at the time of account registration and proof of identity may be requested if there is any doubt.

If you have anyone under 18 in your household, we recommend using parental control software on your device. Do not share your password with others and do not leave your device unattended while logged in.

👶 Our Commitment to Protecting Minors

Any attempt by a person under 18 to create an account on our platform will be rejected. If an account belonging to a minor is identified, it will be closed immediately and any deposited funds will be returned. We make no exceptions on this matter.

Need Help? We Are Here

If you or someone you know is struggling with a gaming problem, do not face it alone. The 55gt99 support team is by your side 24 hours a day, 7 days a week.

Direct Support

Live Chat: Instant support in Bengali, available 24/7
Email: [email protected]
Full confidentiality guaranteed — your information stays protected
Trained support team — no judgment, just help

How We Can Help

Our responsible gaming team can assist with the following:

  • Setting deposit and betting limits
  • Activating a time-out or self-exclusion
  • Temporarily or permanently closing an account
  • Information and guidance on gaming addiction
  • Submitting a report on behalf of a family member

Frequently Asked Questions About Responsible Gaming

Here are answers to the most commonly asked questions about responsible gaming.

Yes, you can set a daily, weekly, or monthly deposit limit at any time from your account settings. Once a limit is lowered, it takes effect immediately. To raise a limit, you must wait through a set cooling-off period, which helps ensure responsible gaming.

Self-exclusion is a voluntary decision to block your own access to the platform for a set period or permanently. To apply, go to your account settings or contact our 24/7 live chat. Once self-exclusion is active, you will no longer receive any promotional messages and your account will be completely deactivated.

Yes, your account funds are completely safe during a time-out. Once the time-out ends, your account returns to normal and you can log in as before. It is not possible to reactivate your account before the time-out period expires.

At 55gt99, the minimum deposit is ৳100 and the minimum withdrawal is ৳500. Transactions can be made via bKash, Nagad, Rocket, and Upay. Withdrawals are typically processed within 10 to 45 minutes.

If you notice that you are spending more and more time and money on gaming, feel a strong urge to play again to recover lost money, feel restless when you are not gaming, or that gaming is damaging your relationships with family and friends — these may be signs of addiction. In such situations, contact our live chat immediately or set personal limits.

You can reach out to us at [email protected] or via our 24/7 live chat to report the situation. Our team will review the matter in complete confidence and take appropriate action. Protecting your family is also part of our responsible gaming policy.

For a fixed-term self-exclusion, you may apply to reactivate your account once the period has ended. For permanent self-exclusion, this is not possible. In either case, our team will speak with you before any reactivation to confirm that you are ready to game responsibly again.

Play responsibly,
enjoy the experience

Join us at 55gt99 today for a safe and enjoyable gaming experience. We are always ready to help with any questions.

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