55gt99 Privacy Policy — Your Data Is Our Responsibility

What Information We Collect

Various types of information are collected when you register on the 55gt99 platform and use our services. This information can be grouped into three main categories:

a) Information You Provide (Voluntarily Submitted)

• Full name, date of birth, and national ID number (for age verification)
• Email address and mobile number (for communication)
• bKash, Nagad, Rocket, or Upay account number (for payment processing)
• Residential address (where applicable)
• Content of live chat and support conversations

b) Automatically Collected Information

• IP address and device type
• Browser version and operating system details
• Time, duration, and list of pages visited on the site
• Referral source (the link you came from)
• Cookie and local storage data (discussed in detail below)

c) Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Gaming history and betting records
• Records of bonus claims and wagering activity

Purpose of Using Your Information

55gt99 uses collected information for the following legitimate purposes:

Service Operation and Improvement

Your information is used to create and manage your account, process deposits and withdrawals, personalise your gaming experience, and improve platform functionality.

Security and Fraud Prevention

Information is analysed to protect your account from unauthorised access, prevent multiple account creation, and detect suspicious transactions. This protects both your interests and those of the platform.

Age Verification and Responsible Gaming

Our services are for those aged 21 and above only. Necessary information is collected to verify age and ensure responsible gaming.

Customer Service

Your information is used to respond accurately to your complaints or questions and to provide 24/7 live chat support.

Marketing and Promotions (Based on Consent Only)

If you give your consent, updates about new bonus offers, promotions, and services may be sent to you. You can opt out of these communications at any time.

Information Sharing and Disclosure

55gt99 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

Service Provider Partners

Necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure management, and gaming software supply. These partners operate under our guidelines and strict confidentiality agreements.

Legal Obligations

We may be legally required to disclose information in accordance with applicable laws of Bangladesh, judicial orders, or directions from regulatory bodies. In such cases, we will endeavour to notify you as much as possible.

Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new ownership. This Privacy Policy will continue to apply in such cases.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and keeping the platform's core functionality active. Without them, the site will not work properly.

Functional Cookies

These cookies are used to remember your language preferences, account settings, and gaming preferences. They make your experience more convenient.

Analytics Cookies

These cookies are used to understand which pages are viewed most, how users navigate the site, and to improve services. This data is generally stored in aggregated form.

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some services to not work correctly.

Data Security Measures

The security of your information is 55gt99's top priority. We take the following technical and organisational measures:

• SSL/TLS Encryption: All data transfers between your browser and our servers are secured with industry-standard encryption.
• Database Encryption: Sensitive information (payment details, passwords) is always stored in encrypted form.
• Access Controls: Only authorised staff have access to your information; every access is logged.
• Regular Security Audits: Security audits are conducted regularly to identify system vulnerabilities.
• Two-Step Verification: Two-factor authentication is available for added protection of your account.
• Firewall and Intrusion Detection: Advanced security measures are active at the server level.

Please note, however, that no data transmission over the internet is completely secure. Even with the highest precautions, we cannot guarantee 100% security. Keep your password confidential and remember to log out from public devices.

Data Retention Period

We retain your information for as long as it is needed for legitimate purposes or as required by law. Details:

• Account Information: For the entire period the account is active and for a defined period after closure as required by law.
• Financial Transaction Records: For the period specified under applicable financial laws.
• Support Conversations: For a limited period after resolution of the complaint.
• Marketing Consent Records: Until you withdraw your consent.

When information is no longer needed or its retention period has expired, we securely delete it or anonymise it for storage.

Your Rights and Choices

As a user of the 55gt99 platform, you have the following rights over your own information:

Right to Access

You may request to see what information we hold about you. We will provide this information within a reasonable time.

Right to Rectification

If your information is incorrect or incomplete, you may request a correction. This can usually be done yourself in account settings, or you can contact support.

Right to Erasure

In certain circumstances you may request that your information be deleted. However, if an active account exists or there are legal obligations, this may not be fully possible.

Right to Object to Processing

You may object to the use of your information for marketing purposes and withdraw this consent at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

Protection of Children and Minors

55gt99's services are entirely for adults. We do not knowingly collect personal information from anyone under the age of 21.

If a parent or guardian becomes aware that their minor child has used our platform, please contact us immediately. We will close the relevant account and delete all associated information.

To learn more about our age verification process, visit the Responsible Gaming page.

Third-Party Links and Services

Our platform integrates certain third-party payment gateways (bKash, Nagad, Rocket, Upay) and gaming software providers. These third parties have their own privacy policies, over which we have no control.

We recommend that you read their own privacy policies before using these services. 55gt99 is not responsible for the data practices of third parties.

Policy Changes and Updates

55gt99 may update this Privacy Policy from time to time. Changes may be made due to changes in services or law, adoption of new technology, or regulatory requirements.

For significant changes, we will send a notification to your registered email and update the "Last Updated" date at the top of this page. We recommend visiting this page regularly to stay up to date.

Continued use of the platform after an update will be taken as acceptance of the revised Policy.

Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any rights regarding your information, or want to submit a complaint, please contact us:

• Email: [email protected]
• Live Chat: 24/7 direct support in Bengali

We will try to respond to your request as quickly as possible. Our commitment on privacy matters — keeping your information secure and being completely transparent with you.